Legal Information
AI-Powered Job & Interview Platform
Privacy Policy
1. Introduction
Welcome to Exelara ("Exelara", "we", "our", or "us"), an AI-powered hiring platform operated by TECHIER. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use the Exelara website, applications, and related services.
By using Exelara, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Who We Are
TECHIER is the operator of Exelara and acts as the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (India) for the personal data processed through the Exelara platform.
3. Scope of this Policy
This Privacy Policy applies to:
- Job Seekers (Candidates)
- Employers and Recruiters
- Website Visitors
- Business Partners
- Customers using Exelara services
4. Information We Collect
4.1 Information You Provide
Candidates
We may collect:
- Full name
- Email address
- Phone number
- Resume/CV
- Skills and technical expertise
- Work experience
- Education details
- Certifications
- Portfolio, GitHub, LinkedIn, or other professional profile links (if provided)
- Interview responses
- Technical assessment results
- AI interview transcripts or recordings (where applicable)
- Documents uploaded voluntarily for verification or recruitment purposes
Employers
We may collect:
- Name
- Company name
- Business email
- Phone number
- Company logo
- Job postings
- Hiring requirements
- Team member information
- Subscription information
- Billing details
- Payment history
4.2 Information Collected Automatically
When you use Exelara, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Log files
- Pages visited
- Session information
- Cookies and similar technologies
- Usage analytics
4.3 Sensitive Personal Data
Exelara does not intentionally collect sensitive personal information unless you voluntarily provide it.
If you upload such information as part of your resume or application, you acknowledge that it is provided at your own discretion.
5. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Provide and operate the Exelara platform
- Match candidates with employers
- Perform AI-powered resume analysis
- Conduct AI interviews and technical evaluations
- Generate hiring insights and candidate recommendations
- Enable communication between employers and candidates
- Process subscriptions and payments
- Provide customer support
- Improve platform performance and user experience
- Monitor security and prevent fraud
- Maintain platform integrity
- Comply with legal obligations
- Send important service-related communications
6. AI Data Processing
Exelara uses Artificial Intelligence (AI) technologies to assist with recruitment processes, including:
- Resume analysis
- Skill evaluation
- Technical assessments
- Interview analysis
- Candidate ranking
- Candidate summaries
- Hiring recommendations
AI-generated outputs are intended solely to assist employers during the recruitment process.
AI recommendations, scores, summaries, and interview evaluations are indicative only and should not be considered final hiring decisions. Employers remain solely responsible for evaluating candidates and making employment decisions.
7. Legal Basis for Processing
By using Exelara, you provide your free, specific, informed, and unambiguous consent for the processing of your personal information as described in this Privacy Policy.
Where permitted by applicable law, we may also process personal information:
- To perform our contractual obligations
- To comply with legal requirements
- To protect legitimate business interests
You may withdraw your consent at any time by contacting us.
Email: support.team@exelara.com
8. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Employers participating in recruitment
- Authorized team members within your organization
- Cloud hosting and infrastructure providers
- Payment processors
- Analytics and security service providers
- AI service providers supporting platform functionality
- Government or legal authorities when required by law
All service providers are expected to handle personal information appropriately in accordance with applicable laws.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain user accounts
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Support legitimate business purposes
Unless a longer retention period is required by law, inactive account information may be retained for up to three (3) years after the last account activity, after which it may be securely deleted or anonymized.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including secure infrastructure, encryption where appropriate, access controls, and monitoring measures.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
11. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Raise concerns regarding data processing
- Contact our Grievance Officer
To exercise your rights, contact:
Email: support.team@exelara.com
12. Cookies and Tracking Technologies
Exelara uses cookies and similar technologies to:
- Maintain user sessions
- Improve platform functionality
- Understand user behavior
- Analyze platform performance
- Enhance user experience
Please refer to our Cookie Policy for additional details.
13. Children's Privacy
Exelara is not intended for individuals who do not have the legal capacity to use our services under applicable law.
We do not knowingly collect personal information from individuals who are not legally permitted to use our services. If we become aware that such information has been collected, we may delete it in accordance with applicable law.
14. Third-Party Links
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites. Users should review their respective privacy policies before providing personal information.
15. International Users
If you access Exelara from outside India, you acknowledge and agree that your personal information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate, in accordance with this Privacy Policy.
16. Payment Information
Payments for subscriptions, job posting tokens, or other paid services are processed securely through trusted third-party payment processors, such as Razorpay.
Exelara does not store your complete debit card, credit card, or banking credentials on its servers. Payment information is handled in accordance with the applicable policies of the payment processor.
17. Account Deletion
You may request deletion of your account by contacting us at:
Upon receiving a valid request, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law, regulatory obligations, fraud prevention, dispute resolution, or enforcement of our agreements.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page along with the revised Effective Date. Continued use of Exelara after such updates constitutes acceptance of the revised Privacy Policy.
19. Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact:
Grievance Officer
Email: support.team@exelara.com
We aim to acknowledge and resolve grievances within 15 working days, subject to applicable laws.
20. Contact Us
For any questions regarding this Privacy Policy or Exelara's privacy practices, please contact us:
TECHIER (Operator of Exelara)
Email: support.team@exelara.com
Website: https://www.exelara.com
Terms & Conditions
Welcome to Exelara, an AI-powered hiring platform operated by TECHIER ("Exelara", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Exelara website, platform, applications, and related services.
By accessing or using Exelara, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using Exelara, you agree to comply with these Terms. If you do not agree to these Terms, you must not access or use the platform.
2. Eligibility
By creating an account or using Exelara, you represent and warrant that:
- You have the legal capacity and authority to enter into these Terms under the applicable laws of your jurisdiction.
- The information you provide is accurate, complete, and up to date.
- If you are using Exelara on behalf of an organisation, you have the authority to bind that organisation to these Terms.
3. Account Responsibility
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activities performed through your account.
- Promptly notifying Exelara of any unauthorised access or suspected security breach.
Exelara is not responsible for losses resulting from your failure to protect your account credentials.
4. Acceptable Use
You agree not to:
- Post false, misleading, fraudulent, or unlawful job listings.
- Upload inaccurate candidate information or documents.
- Impersonate another individual or organisation.
- Harass, abuse, threaten, or discriminate against other users.
- Use Exelara for illegal or unauthorised purposes.
- Copy, scrape, crawl, reverse engineer, decompile, or attempt to extract the platform's source code or AI systems.
- Interfere with the security, integrity, or availability of the platform.
Violation of these Terms may result in suspension or termination of your account.
5. Candidate Responsibilities
Candidates agree to:
- Provide truthful and accurate information.
- Upload only documents and information they are legally authorised to share.
- Keep their profile and resume reasonably up to date.
- Use the platform in good faith throughout the recruitment process.
6. Employer Responsibilities
Employers agree to:
- Provide accurate job descriptions.
- Comply with all applicable employment, labor, anti-discrimination, and privacy laws.
- Independently evaluate candidates before making hiring decisions.
- Verify candidate qualifications where appropriate.
- Use AI-generated insights as an aid rather than the sole basis for employment decisions.
7. User Content
You retain ownership of the content you upload.
By submitting resumes, profiles, job postings, interview responses, or other materials, you grant Exelara and TECHIER a non-exclusive, worldwide, royalty-free license to:
- Store and process your content.
- Display it to authorised users.
- Perform AI-powered matching, evaluation, and analysis.
- Operate, maintain, improve, and secure the platform.
You represent that you have all necessary rights to submit such content.
8. AI Services Disclaimer
Exelara uses Artificial Intelligence to assist with:
- Resume analysis
- Candidate matching
- Technical assessments
- Interview evaluations
- Candidate summaries
- Candidate rankings
- Hiring recommendations
AI-generated scores, recommendations, summaries, interview analyses, and rankings are intended solely to assist users and may contain inaccuracies, biases, or incomplete information.
They should not be relied upon as the sole basis for hiring or employment decisions.
Employers remain solely responsible for all recruitment and employment decisions.
9. Job Listings Disclaimer
While Exelara may take reasonable measures to maintain platform integrity, we do not guarantee the accuracy, legality, authenticity, or completeness of job postings, candidate profiles, or user-submitted content.
Users are responsible for conducting their own due diligence.
10. Subscription, Tokens & Billing
Certain features require a paid subscription or the purchase of Job Posting Tokens.
Subscription plans include the features, usage limits, and Job Posting Tokens described on the applicable pricing page at the time of purchase.
Add-on tokens, subscription renewals, token validity periods, usage limits, and pricing are governed by the applicable plan purchased by the user.
Exelara reserves the right to modify pricing, subscription plans, and available features with reasonable notice.
11. Payments & Refunds
Payments are securely processed through authorised third-party payment providers.
Refunds, cancellations, renewals, and billing matters are governed by our applicable Refund & Cancellation Policy.
Unless otherwise required by law or expressly stated in our policies, fees paid for subscriptions and services are non-refundable.
12. Platform Availability
Exelara is provided on an "as available" basis.
We do not guarantee uninterrupted, secure, or error-free operation.
The platform may be unavailable due to maintenance, software updates, third-party failures, cyber incidents, internet outages, or other circumstances beyond our reasonable control.
13. Disclaimer of Warranties
To the maximum extent permitted by law, Exelara is provided "as is" and "as available", without warranties of any kind, whether express or implied.
We do not warrant that:
- The platform will operate without interruption.
- AI-generated outputs will always be accurate or complete.
- Every job posting or candidate profile is genuine.
- The platform will meet every user's specific business or hiring requirements.
14. Intellectual Property
All intellectual property rights relating to Exelara, including but not limited to software, AI systems, algorithms, trademarks, logos, branding, content, databases, and platform design, are owned by TECHIER or its licensors.
No rights are transferred except as expressly provided in these Terms.
15. Third-Party Services
Exelara integrates with third-party services such as payment processors, cloud providers, analytics platforms, and AI providers.
We are not responsible for the availability, performance, security, or policies of third-party services.
16. No Employment Guarantee
Exelara facilitates recruitment by connecting employers and candidates.
We do not guarantee:
- Job offers
- Interviews
- Candidate selection
- Employment outcomes
- Hiring success
All employment decisions remain solely between employers and candidates.
17. Account Suspension or Termination
We may suspend, restrict, or terminate access to Exelara if a user:
- Violates these Terms.
- Uses the platform unlawfully.
- Engages in fraudulent or abusive activity.
- Creates security risks for the platform or other users.
18. Account Deletion
Users may request deletion of their account by contacting:
Certain information may be retained where required by applicable law, fraud prevention, dispute resolution, or legitimate business purposes.
19. Indemnification
You agree to indemnify, defend, and hold harmless TECHIER, Exelara, their directors, employees, affiliates, and partners from any claims, liabilities, damages, losses, expenses, or legal costs arising out of:
- Your use of the platform.
- Your uploaded content.
- Your violation of these Terms.
- Your violation of applicable laws or the rights of any third party.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Exelara and TECHIER shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of the platform.
Our aggregate liability for any claim relating to the platform shall not exceed the total amount actually paid by you to Exelara during the twelve (12) months preceding the event giving rise to the claim.
21. Force Majeure
Exelara shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, epidemics, cyberattacks, internet outages, labor disputes, governmental actions, power failures, or failures of third-party service providers.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India.
23. Changes to these Terms
We may modify these Terms from time to time.
Updated versions will be published on this page with a revised Effective Date.
Your continued use of Exelara after any changes become effective constitutes your acceptance of the updated Terms.
24. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
TECHIER (Operator of Exelara)
Email: support.team@exelara.com
Website: https://www.exelara.com
Refund Policy
This Refund & Cancellation Policy applies to all subscriptions, Job Posting Tokens, and paid services offered through Exelara, operated by TECHIER.
1. General Policy
Unless otherwise required by applicable law or expressly stated in this Policy, all payments made for Exelara subscriptions, Job Posting Tokens, and other paid digital services are non-refundable.
By purchasing any paid service, you acknowledge and agree to this Refund & Cancellation Policy.
2. Nature of Our Services
Exelara provides digital software services, including AI-powered recruitment tools, subscription plans, and Job Posting Tokens.
As these services are delivered electronically and may become available immediately after purchase, refunds are generally not available once access has been granted or the service has been activated.
3. Used Services
Refunds will generally not be provided if:
- A subscription has been activated.
- A Job Posting Token has been used.
- Any paid digital feature or service has been accessed or substantially utilized.
- The purchased service has already been delivered or consumed.
4. Technical Issue Exception
Refunds may be considered if:
- A paid service cannot be accessed due to a verified technical issue caused directly by Exelara.
- The issue is reported within 7 days of the payment date.
- The issue cannot be resolved within a reasonable period after verification by our support team.
Approval of any refund remains at Exelara's reasonable discretion, subject to applicable law.
5. Duplicate or Accidental Payments
If you believe you have been charged more than once for the same purchase due to a duplicate or accidental payment, please contact us promptly.
After verification, eligible duplicate or accidental payments may be refunded.
6. Subscription Cancellation
You may cancel your subscription at any time through your account settings (where available) or by contacting our support team.
If automatic renewal is enabled, your subscription will continue until the end of the current billing period unless cancelled before the next renewal date.
Cancellation prevents future renewals only and does not entitle you to a refund for the current billing period.
7. Automatic Renewals
Certain subscription plans may renew automatically unless cancelled before the applicable renewal date.
By purchasing an automatically renewing subscription, you authorise Exelara to charge the applicable subscription fee for each renewal period until the subscription is cancelled.
8. Failed or Reversed Payments
If a payment is declined, reversed, refunded by the payment provider, or otherwise fails to complete successfully, Exelara may suspend or restrict access to paid features until the outstanding payment has been resolved.
9. Fraudulent Activity
Exelara reserves the right to deny refund requests where there is evidence of:
- Fraudulent activity.
- Abuse of the refund process.
- Chargeback misuse.
- Violations of our Terms & Conditions.
10. Payment Processing
Payments are securely processed through authorised third-party payment providers.
Exelara is not responsible for delays, failures, processing errors, or banking issues caused by payment gateways, financial institutions, card issuers, or other third-party payment systems.
11. Refund Processing
Where a refund is approved, it will generally be processed within 7–14 business days.
The actual time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
12. Consumer Rights
Nothing in this Refund & Cancellation Policy limits or excludes any rights that cannot be excluded under applicable consumer protection laws.
13. Contact Us
If you have any questions regarding refunds, cancellations, or billing, please contact:
TECHIER (Operator of Exelara)
Email: support.team@exelara.com
Website: https://www.exelara.com
Contact Information
Platform Owner
Exelara - Powered by TECHIER
Legal Email
support.team@exelara.comOfficial Website
www.exelara.com